FAQ
Where do you deliver?
We deliver to the United Kingdom, Germany, Austria and France. Delivery is free on every order.
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 5–9 business days in total. You will receive a tracking link by email as soon as your order is on its way.
How do returns work?
You have 30 days from delivery to return any item, and returns are free. Email contact@graterly.shop with your order number and we will send you a free return label. Your refund is processed within 5 business days of the return arriving.
Can I exchange an item?
Yes — email contact@graterly.shop within 30 days of delivery with your order number and the item you would like instead.
Are your products genuine branded items?
Yes. Every product is brand new and in its original packaging. We are an independent retailer and are not affiliated with the brands we stock beyond selling their products.
Can I cancel my order?
You can cancel within 12 hours of ordering by emailing contact@graterly.shop. After that your order may already be on its way — but you can still return it free within 30 days of delivery.
Is there a warranty?
Every product is covered by a 2-year warranty against defects, on top of your statutory consumer rights.
Do I pay any extra charges on delivery?
No. The price you see at checkout is the price you pay — delivery is free and there are no additional charges on delivery.
How can I reach you?
Email contact@graterly.shop, Monday–Friday 9:00 AM – 5:00 PM (UK time). We answer every message within 24 hours on working days.